Refund policy

Our refund policy is designed to ensure customer satisfaction. If for any reason you are not satisfied with your purchase, you can request a refund within a certain timeframe. 

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Last updated: September 2024

1. Products and Services

2. Returns

3. Refunds and Warranty

4. Refund Conditions

5. How to Request a Refund

6. Exclusion

7. Applicable law

1. products and services

Koköro Group Ltd offers and sells digital products including audiobooks, ebooks, planners, and workbooks. As these are digital products, physical returns are not possible. However, we strive to ensure our customers’ complete satisfaction.

2. returns

Since these are digital products, we cannot offer options or conditions for returns. Alternatively, we offer the possibility to choose another product from our collection or a full refund.

3. refunds and warranty

We are so confident in the quality of our products that we offer a 100% money-back guarantee. If within 14 days the customer is not satisfied with their purchase, they can request a full 100% refund.

4. refund conditions

The refund will be processed within a maximum of 7 business days from the request, using the same payment method the customer used at the time of purchase, or through other means agreed upon with the customer.

5. how to request a refund

To request a refund, customers can contact us via email at info@kokoroaudiobooks.com or through the live chat available on our website. Proof of purchase, such as the order number or another form of purchase confirmation, is required.

6. exclusion

All digital products offered by Koköro Audiobooks are covered by the 14-day money-back guarantee. There are no specific exclusions to our refund policy.

7. applicable law

This policy complies with applicable regulations in the United States. Kokoro Group Ltd is committed to adhering to all current laws and regulations to ensure the protection of consumer rights.